- USA (Maryland) - Information Technology Services Management Solution - Deadline December 14,2018

Posted Date : November 23,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-1582
Government Authority located in Maryland; USA based organization looking for information technology services management solution.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology services management solution to manage internal requests for IT services to the government authority located in Maryland.
Solution should provide functionality in the following areas:
- Incident Management
- Service Level Management
- Self-Service Portal
- Client Management
- Problem Management
- Change Management
- Asset Management
- Knowledge Management
- Process Management
- Reporting
- Mobile Access
Software solution that provides the functional ability listed below;
- The ability to manage Service Level Agreements.
- A web-based portal for technicians and customers.
- Knowledge management for Service Desk and customer self-help.
- Ability to access the database from mobile devices.
- Standard and ad hoc database reporting capabilities.
- The ability to create parent, child tickets.
- Ability to create templates.
- Ability to create categories and classifications.
- Ability to customize email notifications.
- Ability to prioritize executive level requests.
- Ability to interface with Maximo and Jira.
- Automated scheduling of reports.
- Management, admin dashboard
(2) All questions must be submitted no later than December 7, 2018.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: December 14,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$