Posted Date : October 18,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-19450
Government Authority located in Maryland; USA based organization looking for expert vendor for fraud, waste and abuse toll-free tip-line and web reporting system.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide fraud, waste and abuse toll-free tip-line and web reporting system.
- Calls to the tip-line must be answered by a live intake representative, 24 hours a day, 7 days a week, 365 days a year.
- Contractor shall provide representatives who are fluent in English and Spanish, and have access to additional translation resources, such as a telephone interpreting service.
- City shall be entitled to an unlimited number of calls to the toll-free tip-line.
- The toll-free tip-line must be accessible to persons with disabilities, including who use text telephone and the telecommunications relay service.
- Online System shall provide an internet-based reporting system through a secure website, customized for the city, website shall include a standardized web form allowing the complainant to submit a concern about potential fraud, waste or abuse through the website, standardized web form must be configurable to use fields predetermined by the city, system must route reports of potential fraud, waste or abuse to multiple contacts either named or by type of potential fraud, waste or abuse, as defined by the city government, complainants shall be provided with the option to receive follow-up communication regarding his or her complaint, and follow-up communication shall be provided in a timely manner, website should be available in a variety of languages and contractor shall indicate the specific languages that are available for visitors to the website, and other online translation services available to visitors.
- Integrated Case Management System, including hotline and web submitted complaints, shall be tracked in an integrated case management system, system shall generate and deliver a timely electronic notification to the City of all new complaints, including a complaint summary, the complaint summary will include the date and time the complaint was submitted, the method the complaint was reported (via hotline or online), a detailed description of the nature of the complaint, and whether the complainant has selected the option for follow-up communication, system shall track initial complaints and any subsequent follow-up contact with complainants on the same report of potential fraud, waste or abuse, system shall automatically assign a unique case number to each new complaint, system shall provide the ability to set a reminder for needed actions for specific cases, system shall provide a method for the city to communicate with intake representatives regarding specific cases, including providing follow-up information and questions to be shared with the complainants by the intake representative, system shall allow for the creation and downloading of monthly, annual, and year to date reports of program activity.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: October 30,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-19450
Government Authority located in Maryland; USA based organization looking for expert vendor for fraud, waste and abuse toll-free tip-line and web reporting system.
[A] Budget: Looking for proposal
[B] Scope of Service:
Vendor needs to provide fraud, waste and abuse toll-free tip-line and web reporting system.
- Calls to the tip-line must be answered by a live intake representative, 24 hours a day, 7 days a week, 365 days a year.
- Contractor shall provide representatives who are fluent in English and Spanish, and have access to additional translation resources, such as a telephone interpreting service.
- City shall be entitled to an unlimited number of calls to the toll-free tip-line.
- The toll-free tip-line must be accessible to persons with disabilities, including who use text telephone and the telecommunications relay service.
- Online System shall provide an internet-based reporting system through a secure website, customized for the city, website shall include a standardized web form allowing the complainant to submit a concern about potential fraud, waste or abuse through the website, standardized web form must be configurable to use fields predetermined by the city, system must route reports of potential fraud, waste or abuse to multiple contacts either named or by type of potential fraud, waste or abuse, as defined by the city government, complainants shall be provided with the option to receive follow-up communication regarding his or her complaint, and follow-up communication shall be provided in a timely manner, website should be available in a variety of languages and contractor shall indicate the specific languages that are available for visitors to the website, and other online translation services available to visitors.
- Integrated Case Management System, including hotline and web submitted complaints, shall be tracked in an integrated case management system, system shall generate and deliver a timely electronic notification to the City of all new complaints, including a complaint summary, the complaint summary will include the date and time the complaint was submitted, the method the complaint was reported (via hotline or online), a detailed description of the nature of the complaint, and whether the complainant has selected the option for follow-up communication, system shall track initial complaints and any subsequent follow-up contact with complainants on the same report of potential fraud, waste or abuse, system shall automatically assign a unique case number to each new complaint, system shall provide the ability to set a reminder for needed actions for specific cases, system shall provide a method for the city to communicate with intake representatives regarding specific cases, including providing follow-up information and questions to be shared with the complainants by the intake representative, system shall allow for the creation and downloading of monthly, annual, and year to date reports of program activity.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: October 30,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$