Posted Date : October 02,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-1492
Government Authority located in Fort Meade, Maryland; USA based organization looking for expert vendors for global information technology desk support services
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide global information technology desk support services support approximately 2,100,000 users across the globe and an average of 207,084 interactions,
- The levels represent proximity of service desk agents to mission partners customers, whereas the tiers within those levels represent the different skill sets of the service desk agents
- The various tiers provide support that corresponds with levels of proximity to the end user.
- tier i is a virtualized service desk with local support provided by dispatch labor. touch labor only pertains to the disa and the 4th estate agencies internal support network
- This level and tier support model utilize an enterprise trouble ticket workflow, an enterprise contact management system and knowledge centered support known as the service support environment, etc.to the government authority located in Fort Meade, MD.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 30,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-1492
Government Authority located in Fort Meade, Maryland; USA based organization looking for expert vendors for global information technology desk support services
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide global information technology desk support services support approximately 2,100,000 users across the globe and an average of 207,084 interactions,
- The levels represent proximity of service desk agents to mission partners customers, whereas the tiers within those levels represent the different skill sets of the service desk agents
- The various tiers provide support that corresponds with levels of proximity to the end user.
- tier i is a virtualized service desk with local support provided by dispatch labor. touch labor only pertains to the disa and the 4th estate agencies internal support network
- This level and tier support model utilize an enterprise trouble ticket workflow, an enterprise contact management system and knowledge centered support known as the service support environment, etc.to the government authority located in Fort Meade, MD.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 30,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$